Communication is the process by which we exchange information between individuals or groups of people. It is a process where we try as clearly and accurately as we can, to convey our objectives, thoughts and purposes.
Good communication skills are key to success in life, work and relationships. Without effective communication, a message can turn into error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivered.
Communication is successful only when both the sender and the receiver understand the same information.
In today’s highly informational and technological environment it has become increasingly important to have good communication skills.
Here are few steps to improve your communication skills.
1. Understand clearly the purpose and intent of your message:
Know what you want to say and why. Know to whom you are communicating and why. Consider any blocks you may encounter such as cultural differences or situational circumstances (gender, age, or economic biases). Ask yourself what outcome you want to achieve and the imprint you want to leave.
2. How will you say it?
We’re all aware by now, that it’s not always what you say, but how you say it that counts. Begin by making eye contact. You inspire conviction and confidence when you look a person in the eyes when you speak. Second, be aware of your moments / body language since it can say as much, or more, than your words.
3. Maintain good body language/posture:
It’s very important to maintain a accurate & good posture and body language during any communication.
Good posture and an approachable stance help make even difficult communication flow more smoothly. Make sure you speak in a cooperative, non-adversarial tone. Be non-judgmental.
By standing with arms easily at your side you tell others that you are approachable and open to hearing what they have to say. If instead, your arms are crossed and shoulders hunched, it suggests disinterest or unwillingness to communicate. Hence avoid it.
4. Be a good Listener.
Communication is a two-way street. After you’ve communicated your share of message stop, listen, and look for feedback and clues of comprehension from receiver as well. While the person is responding avoid any instincts to cut them off or listen only for the end of the sentence so that you can blurt out more ideas or thoughts that come to your mind.
Respectfully give them your full attention. When they are finished, to ensure that your message has been clearly and correctly understood, ask open questions and encourage discussion. Fine-tune your message if necessary.
5. Reach understanding, agreement or consensus.
Once you have had the opportunity to discuss your message and the feedback to it, re-visit the purpose of the interchange. Have you reached common ground, solved a problem, or clarified your position? If the purpose was to teach or instruct, have you accomplished your goal? To communicate well is to understand and be understood.
Make sure that your message has been received as intended and that any questions or concerns have been alleviated. You can even agree to disagree.
There are no guarantees that your communication efforts will be meet with total compliance and agreement. As long as you understand each other, are cordial and respectful, you can still have a successful exchange.
When you take the time to acquire and improve good communication skills you open yourself up to better more career opportunities, and increased self confidence.